Q & A
Do you have a space to view + design my rentals?
Yes! We have a beautiful showroom that is sure to inspire you, with our rentals right at your fingertips. You’ll find us at 17 All West Trail in Bozeman, MT.
How do i request a quote?
To request a quote, please submit a wishlist. If you need additional help, you may also request a quote by contacting us through phone or email. We’re here to help!
How do I confirm my order?
Once we provide a quote, your rentals are on hold for 1 week. To confirm your reservation, we will need signed copies of the reservation and contract, along with a 30% non-refundable deposit.
PS: you can ALWAYS add to your reservation, pending availability!
When is the final payment due?
Final payment [and final counts!] are due two weeks prior to the event date. The final payment includes a refundable damage deposit that is required on a credit/debit card.
Can i get a refund on any unused rentals?
No. Due to sanitary reasons, any rentals that leave our facility are required to be sanitized upon return, regardless if they have been used or not.
Do rentals need to be returned clean?
Yes. All dishes, glassware, flatware, silver, and service items need to be clean, dry, and returned in provided MPR containers. Linen must be free of debris and dry [food/wine stains are not considered damage]. Linen damages will be charged for burns, tears, permanent markets, mildew, wax and excessive soil.
Do you deliver + pickup?
Yes! Delivery is quoted based on mileage, number of vehicles, crew size, and access.
Delivery is available on a first come first serve basis. It is possible our delivery schedule becomes fully booked on certain dates throughout peak season.
Between delivery and pickup, the renter agrees to provide a secure storage location for rented items and accepts all risks for the agreed upon rental period. Rentals must be left in the same condition as they were upon delivery. Please refer to the MPR contract for details.
Do you service outside of Montana?
Yes. We service Idaho and Wyoming, too! Please inquire for more information based on your location, as additional fees and minimum orders will apply.
Do you offer discounts for non-profits?
A large segment of our business is providing rentals for fundraisers of all sizes. To help as many causes as we can, we have created a process to help us choose where we are able to donate. If you wish to request a discount/donation, please email firstname.lastname@example.org for a form.
What are your hours?
Monday – Friday | 9AM-4PM
Saturday | 9AM-12PM (June – September)
Sunday | Open for Returns ONLY (June – August 8AM-11AM)
Visit our Showroom or browse our website to experience the wide selection of rentals at your fingertips. For more inspiration, be sure to check out our Lookbooks and Portfolio of real events.
Create A Wishlist
Utilize the Wishlist feature to submit your rental needs.
Get A Quote
One of our Event Consultants will check availability and carefully curate your rental quote for review. This is a great time to ask questions and make any adjustments before the confirmation process.
Confirm Your Order
Once you receive your quote, we will hold your rentals for 7 days. Your signed contract and 30% deposit will secure your rentals during this time.
We expect some minor adjustments during the planning process, so you can reduce your count on each rental item up to 20%. We need all reductions two weeks prior to the ‘out’ date on your contract. If your count increases, let us know as soon as possible so we can check availability and secure your additional needs.
Your Event Day
Depending on your contract, your rentals will either be delivered or be ready for you to pick up at an agreed upon time.
All the details will be nailed down ahead of time to make this day go seamless.
After the Party
The days after the party are just as busy as the days leading up to your event. If your order includes delivery service, our Delivery Team will return to pick up your order. Once it arrives at our warehouse, your order will be checked in and counted. Any discrepancies are reported. From there our incredible Warehouse Staff and Quality Control & Cleaning Team step in to finalize sanitation and repackaging rentals for upcoming events. Any missing or damaged rentals along with incidentals such as excessive cleaning fees will be accessed at this time.
A Big Thank You
Our entire team thanks you for trusting us with your rental needs! Be sure to share your photos with us – we love to see everything come together!
We hope to have the opportunity to work with you in the future.